New Patients
Step 1
Book your initial appointment with us by clicking the button below, or give our office a call.
Step 2
Create your account on the portal.
Complete the following:
Home Tab
Demographics
Past History
Patient Consent Form
Medications & Supplements Tab
Add current Medications & Supplements if any
Documents & Handouts Tab
Upload insurance card (front & back)
Upload any documentation and past medical records (within the past 12 months or most pertinent to current medical complaints)
Use the Manage Appointments Tab to request your new patient appointment or call the office to book.
Cancellation Policy
We require 24-hour notice if you need to make changes to your appointment or cancel. If you cancel less than 24-hours before appointment or no-show, you will be charged the full fee for the visit. If you need to call on the weekend to cancel for the following Monday this will be honored because we know things happen on the weekends. Surrendering your appointment in a reasonable time allows us to fill the appointment with someone waiting.
Insurance
We are committed to providing the highest quality, cost effective medical care.
We accept all major credit cards and Health Savings Accounts.
We are in-network with the companies listed below.
It’s very important before coming to see us take the time to call your insurance company.
Please verify “Naturopathic services” are covered specifically under your plan.
Insurance by provider:
Julia Greenspan, ND
Aetna
Anthem
CIGNA
Harvard Pilgrim
United Health Care/Harvard Pilgrim
United Health Care/Optium
Miriam Mendelsohn, ND
Aetna
Anthem
CIGNA
Harvard Pilgrim
United Health Care/Harvard Pilgrim
United Health Care/Optium
Cynthia Hall, ND, CA
Aetna
Anthem
CIGNA
Harvard Pilgrim
United Health Care/Harvard Pilgrim
United Health Care/Optium
Caitlin Walker, ND
Aetna
Anthem
CIGNA
Harvard Pilgrim
United Health Care/Harvard Pilgrim
United Health Care/Optium
Additional Fees
There are additional fees for completion of forms or letters for use outside of the patient’s medical record. This includes disability forms, letter for employment/education, FMLA forms, and year-end statements for tax purposes. Completion of forms can take-up to two weeks depending on doctor’s workload, please plan accordingly to ensure paperwork is able to be completed by your required deadlines.
Completion of disability forms, letter for employment/education, and FMLA paperwork can only be completed for patients who are currently undergoing treatment and have a scheduled follow-up appointment appropriate for the condition being treated.
Communication with Our Practitioners
We strive to promptly return calls and messages within one to two business days. Our staff answer phones and responds to emails Monday-Thursday from 8AM to 4PM. Due to high volume phone calls, emails, and other communications take time to address throughout a business day so we gently ask the following:
Try to limit repeat messages in a single business day. It can delay response due to increasing call/email volume.
Limit emails to 1-2 simple and clear questions related to current medical plan.
Communications requiring higher level of complexity, beyond simple questions will be referred for visit with the doctor, billed at their usual rate. If the conversation is under 10 minutes, there will be no charge for the visit.
Prescription Refill Request
Please contact your pharmacy to send us a refill request.
Allow 72 hours for doctors to complete the request.
Please plan accordingly based on this timeline so you will not have a gap in your medical care.
Lab Results
With patient portals becoming the norm, patients can often see their labs before the doctors. The doctors strive to have a response for the patient with non-emergent labs within five business days. These are labs related to chronic conditions which are not new onset. This represents most of our patient population.
Current Specials
Check back soon for our current new patient specials and coupons.